To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:
● Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
● Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Taman Tugu, that is responsible for your information under this Return & Refund Policy.
● Customer: refers to the company, organization or person that signs up to use the Taman Tugu Service to manage the relationships with your consumers or service users.
● Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Taman Tugu and use the services.
● Service: refers to the service provided by Taman Tugu as described in the relative terms (if available) and on this platform.
● Website: Taman Tugu.”’s” site, which can be accessed via this URL: https://tamantugu.my/
● You: a person or entity that is registered with Taman Tugu to use the Services.
Thanks for shopping at Taman Tugu. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.
As with any shopping experience, there are terms and conditions that apply to transactions at Taman Tugu. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Taman Tugu, you agree to the terms set forth below along with Policy.
If there’s something wrong with the you bought, or if you are not happy with it, you will not be able to issue a refund for your item.
We are committed to providing our customers with the best products. Every product you choose is thoroughly inspected for defects and packaged with the utmost care. We do this to ensure that you are satisfied with our products.
Unfortunately, there may be times when the product(s) you choose are out of stock, or when issues arise with our inventory or quality checks. In such cases, we may have to cancel your order. You will be notified in advance so that you are aware of the status of your order. If you have paid online (excluding Cash on Delivery), a refund can be processed once our team confirms your request.
We conduct thorough quality checks before processing orders and take the utmost care when packing our products. We also ensure that the packaging is adequate to minimise the risk of damage during transit. Please note that Taman Tugu is not liable for damage caused to items during transit or transportation.
We follow the policies below to ensure transparency, efficiency and quality customer service:
• We DO NOT allow returns of products sold, whether purchased online or at our retail outlets.
• We DO NOT accept returned goods, as we believe that customers should receive products of the best quality.
• Refunds are NOT provided for any purchases made, whether online or at our retail outlets.
• We DO NOT encourage exchanges of our products.
• We DO NOT resell used products, as we cannot guarantee that they meet our quality standards.
For International Orders
• We DO NOT accept exchanges or returns.
• If you cancel your order before it is processed and dispatched for shipping, a refund can be processed. Orders generally take 1–2 days to process before dispatch.
• Orders that are already in transit cannot be returned, cancelled or refunded.
• If you encounter any issues, please contact our Support Team immediately.
If, for any reason, You are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product.
● Via Email: ask@tamantuguproject.com.my
● Via Phone Number: +60326020737
● Via this Link: https://tamantugu.my/contact-us/